Shopify has the unique privilege of empowering a diverse community of merchants that spans the entire globe. Together, with our partners, we are changing the face of commerce and helping to make entrepreneurship more accessible than ever before.

One of the key ways we provide this accessibility is by offering our merchants live, 24/7 support, by phone, chat, and email. This is because we understand that sometimes, having a conversation with another human is the fastest way to find the information you need to solve problems. Whether you’re troubleshooting an issue that comes up in the middle of your workday, or at home, planning how to grow your business over the next 6 months, a Guru is always ready to speak with and offer you any resources that Shopify has to help.

Shopify’s Gurus are the humans embedded at the heart of this community. They strive to empower and guide our merchants as we learn and grow together. Gurus are masters at the art of providing the right information at the right time, and assisting our merchants with the often frustrating question of “What should I do next?”.